What is DAP?

A digital adoption platform (DAP) is a technology that fully integrates with a host application to assist users in learning how to use it. The digital adoption platform guides users through every component of the application using walkthroughs, videos, self-help menus, and more.

You must be wondering why it is essential? And how is it linked to digital transformation?

In today’s world, where you can no longer turn to your left and ask what the next step in your process is, in-app advice is essential for organizations to run effectively.

ERP, CRM, HCM, SCM, and other enterprise software are vast suites of linked programs that are customized to meet specific corporate needs. Users may have various adoption issues, which can be addressed by deploying a DAP to aid with guided walkthroughs, self-help support, training, and other services. Whatfix, for example, was created to increase adoption for tools like Salesforce, Workday which are the need of the hour for all organizations